Shipping policy

Processing & Delivery Time

At Outerpak, we aim to dispatch orders within one business day via USPS, with delivery times ranging from 5 to 9 business days.

 

Shipping Notifications & Tracking

Once your order is on its way, you'll receive a shipping notification with a tracking number. It may take up to 24 hours for the tracking information to become available on the carrier’s website.

 

Issues & Delays

If you experience any issues or delays with your order, please reach out to us at info@outerpak.com. Please note that once an order is shipped, any delays that occur are beyond our control, but we will assist you in every way we can.

 

Lost or Stolen Items

Outerpak is not liable for lost or stolen packages if the tracking information shows that the item has been delivered. Should you find yourself in this situation, please first check with your local post office. If they are unable to resolve the issue, contact us for further assistance. While we strive to help, please be aware that we do not offer refunds or replacements for items that are confirmed delivered by tracking data.

 

Incorrect Shipping Address

Please double-check your shipping address before finalizing your order. While our system attempts to detect and correct minor errors by contacting you, some errors may still lead to delivery failures. Orders sent to incorrect addresses may be returned to sender.

 

Stuck Orders

If your order hasn’t moved for over 8 days according to the tracking updates, please get in touch with us. We will investigate and, if necessary, resend the order. Please understand that we do not refund shipping fees for delays outside our control.

 

Wrong Items or Quantity Received

If you receive the wrong items or incorrect quantities, please contact our support team. We will rectify the issue at no additional cost to you, ensuring you receive the correct products promptly.

 

For any additional questions or concerns regarding our shipping policy, please don't hesitate to contact us at info@outerpak.com. We're here to ensure your experience is smooth and satisfactory.

 

Return Policy

Cancellations

We understand that plans can change, so if you need to cancel an order, you can do so as long as it hasn’t been shipped. Please be aware that orders typically ship within one business day.

To cancel, just reach out to our customer support team at info@outerpak.com with your order details. We will issue a full refund to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank and payment method.

If you experience any issues receiving your refund, please contact us immediately. We're here to assist you!

 

Exchanges

We accept exchanges within 30 days of purchase. To start an exchange, simply contact our support team.

Please ensure that the product being returned is in the same condition as when it arrived. We do not cover postage for exchanges, and a restocking fee of $2.50 will be charged. You will receive an email with a payment request for this fee before we proceed with your return.

If the returned product is damaged upon arrival, we will unfortunately be unable to send the exchange item.

 

One-Year Warranty

We are committed to offering high-quality products. Should anything go wrong, we offer a one-year warranty covering products that arrive damaged, defective, or faulty.

This warranty does not cover normal wear and tear, misuse, accidents, or any alterations to the product.

For warranty claims, contact our support team within 365 days of your purchase. Describe the issue and attach a photo or video, indicating whether you prefer a replacement or a return. We’ll guide you through the next steps.

 

30-Day Satisfaction Guarantee

Your satisfaction is important to us, which is why we offer a 30-day satisfaction guarantee, no questions asked. To be eligible, the product must be in the same condition as when it arrived, and purchased directly from our website, outerpak.com.

To initiate a return under this guarantee, please email us at info@outerpak.com for instructions. Note that we do not provide return labels and do not cover the postage fee. A restocking fee of $2.50 will apply and be deducted from your refund.

Failure to follow our return instructions may result in no refund or additional charges. Once we receive your return, we will inspect the product and process your refund via the original payment method. Note that shipping fees paid at the time of order are non-refundable. The refund may take up to 7 business days to appear in your account, depending on your bank and payment method.

If you have any questions about our refund policy, please don’t hesitate to get in touch at info@outerpak.com.