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— FAQ —
How long does shipping take?
We aim to ship orders within one business day via USPS, with delivery times currently ranging from 5 to 9 business days. Once your order is on its way, you'll receive a shipping notification with a tracking number.
If you experience any issues or delays with your order, please reach out to us and we'll be happy to assist you!
Can I return or exchange my order?
Your satisfaction is important to us, which is why we offer a 30-day satisfaction guarantee, no questions asked. We offer free exchanges within 30 days of purchase!
To submit a return or exchange request, simply contact us at hello@outerpak.com.
For more information about our return policy, please visit this page.
Does the garment bag fit all sizes?
Yes, the garment bag is designed to fit all sizes, including plus sizes. It’s perfect for suits, shirts, dresses, pants and more!
Does it count as a carry-on?
The Travel Garment Duffel is an excellent carry-on option and fits most airlines' size requirements worldwide. However, we always recommend checking with your specific airline, just to be safe!
Includes compliances such as:
- Transportation Security Administration (TSA)
- UK's Civil Aviation Authority (CAA)
- Australia's Office of Transport Security (OTS)
- Air Transport Security Authority (ATSA)
- Canada's Air Transport Security Authority (CATSA)
Will it fit in the overhead bin?
Yes, it fits perfectly in the overhead bin without any issues!
What is it made of?
We use high-quality PU leather, reinforced zippers, and a tear-resistant lining, ensuring great durability for all your travel needs.
Ask a question!
Need help or just want to say hi? Don't hesitate to contact us at hello@outerpak.com or message us here.
We usually reply within 1 to 3 hours.
Psst...here's an extra 5% off.
Use code EXTRA5 at checkout!
The Outerpak Difference
